Dear valued customers,

Right now our industry is living through an unprecedented moment and you may be very aware that like every industry the travel sector has been hit even harder by the news of the last few days. Rest assured that we are doing everything possible — including providing extra staff — to support the high number of requests for changes and cancellation of bookings. This is a situation that none of us could ever have imagined or prepared for and understandably we appreciate the significant impact these developments are having on your lives and business.

In the meantime, wherever possible we would like to ask you to hold back on contacting our call centres about bookings that are not for arrival in the next 72 hours. This allows us to prioritise our resources on the more important cases – something that is in everyone’s interest. We value your patronage greatly and would like to thank you for your understanding and support. If you have any questions relating to this, please do not hesitate to contact us. We hope that you and yours are safe.we recommend you check the FCO site to see what precautions you should take.

Basic Personal Hygiene

All our customers and employees are advised to follow basic hygiene at all times :

  • Use hand sanitizers regularly.
  • Wash your hands regularly with soap and water.
  • Do not cough and sneeze in the open. If in public, use a tissue and dispose it immediately.
  • Do not touch your face, eyes or mouth, especially if your hand is exposed to a high contact surface.

The Basics

Don’t panic because of incorrect facts and rumours that are floating around.

Below are some common facts about COVID-19:

COVID-19 is an infectious condition, which means it can be spread directly from one person to another. The virus is not airborne. An infected person can spread the infection to a healthy person through eye, nose or mouth contact via droplets produced on coughing or sneezing. It is not passed through food. It has high infectivity and low mortality.

Eating eggs and chicken doesn’t cause coronavirus. The novel coronavirus is not spread directly through poultry products.

People affected by coronavirus can recover and be treated.

All It Takes To Defeat Coronavirus

Follow basic hygiene.

Protect your loved ones– don’t cough or sneeze into your hands, use a tissue instead and dispose it immediately after use.

Protect your community- If you feel unwell, seek medical attention and practice social distancing.